Managed Services controlled by you,
engineered by us.
Your team isn't just busy, they're under water. Ambitious IT leaders are stuck managing ticket floods, juggling vendors, and trying to hold the infrastructure together with a patchwork of underwhelming support. There's no room to scale, no margin for downtime, and no tolerance for generic solutions that treat every environment the same.
You've got too much on the
line to settle for generic
support.
Three patterns show up in nearly every environment we inherit. If more than one sounds like yours, the problem isn't your team.
Reactive Support
Your current provider waits for problems to appear before responding. There's no proactive posture, no insight into root causes, and no structure for preventing repeat issues. This leads to more firefighting and fewer strategic wins.
Monitoring, maintenance, and management
The most popular set of managed services, this offering combines proactive data management with IT data center maintenance, dark web monitoring, and more to ensure all your assets and applications run in harmony.
Cost and compliance
R2 utilizes Cloudcheckr for managing and monitoring cloud-based data centers. Our dashboard provides clear visibility into expenses, assets, usage, and security and regulatory compliance functions.
Strategy and design
What do our engineers love more than being on the edge of the industry? Being in the trenches with you. We can evolve your IT strategy to support new and updated solutions that drive growth and efficiencies throughout your organization.
Change control
We manage, document, and coordinate all changes made to your IT infrastructure to avoid any disruption to your business.
Hosted services
R2 can physically or virtually host your data storage and IT services giving you greater freedom and flexibility.
Get a plan that's predictable, proven, and
transparent.
We deliver a simple and transparent support model that operates beyond the obvious, with expertise aligned to your infrastructure. From full visibility and clear escalation paths to real reporting you can measure and trust, R2 provides the right people, processes, and platforms so your team can spend more time focused on the future, not on the firedrills.
Managed infrastructure
We're not transactional. We're an embedded partner.
That's where R2 comes in. Engineering-led and customer-first, we've built our reputation on solving what others walk away from. With humility, structure, and deep technical credibility.
Our service model is designed for ambitious IT leaders who are constantly balancing growth with governance.
We engineer managed services that flex with your environment, fill the gaps in your internal team, and give you back what you've been missing: control.
Find
We assess your environment, identify risks, and document what's working and what's not.
Fix
We build a clear plan, align on SLAs, and roll out support that integrates seamlessly.
Finish Strong
We deliver measurable results, continuously improving through reporting, reviews, and real-time accountability.
Questions, answered.
Get your managed services questions answered by the same engineers who do the work.
Do you have the expertise to deal with a company our size?
Yes, we intentionally structured our Managed Services to support organizations of many sizes, including enterprises, with the ability to scale based on complexity. R2 is built to support varying level environments using multiple technologies in network, security, and cloud. Our Touch Model enables us to tailor our level of involvement based on your needs.
What Managed Services expertise do you add?
R2 brings certified engineering expertise across infrastructure, cloud, security, collaboration, and networking. These skills complement and expand internal teams' bandwidth. Our team includes specialists in Cisco, Palo Alto, Pure Storage, DellEMC, VMWare, Microsoft, Rubrik, and Arctic Wolf. We are not ticket-takers or generalists. We apply F3EAD, a methodology we adopted from the Special Ops forces to enhance service delivery. This proven methodology helps us identify issues early, resolve them faster, ensure proper issue closure, reduce recurring issues, and improve performance at every level of your environment.
How expensive is your Managed Service? Can you ballpark?
What tech does your Managed Services support?
We support a broad range of enterprise technology but if we can’t support something at our level of execution, we’ll say so. Our team holds deep certifications and real-world experience across Cisco, Palo Alto, Pure Storage, DellEMC, VMWare, Microsoft, Rubrik, and Arctic Wolf.
Who do you work with for Managed Services engagements?
We work with organizations that are growing, regulated, or just plain busy but rely on technology to keep everything moving. We don’t limit ourselves to a specific vertical because what really matters is whether we can help you get more out of your technology or not. Whether you're scaling fast or navigating complexity, we’re here to support you in the way that fits your team best. And if we’re not the right fit, we’ll tell you. We’re more focused on helping you succeed than adding another logo to our list.
Why should we choose R2 for Managed Services?
Because working with R2 feels different. We build partnerships that flex to how your team works, and we’re here to help you succeed. We are customer-first and engineering-led, bringing deep technical expertise, a proven process, and a commitment to improving how technology serves your organization. We support only technologies we believe in, and we’re upfront about whether we’re the right fit.
If you’re looking for a team that’s transparent, experienced, and focused on your outcomes because we care, then we are a fit.
So you do helpdesk stuff?
Our Managed Services are designed to serve complex environments that need more than just Help Desk Services. If you're looking for help desk support, we may not be the right fit, and we’re okay with that. If you’re looking for partnership, strategy, and consistent delivery for your critical infrastructure, we should talk.
What partners do you recommend?
We only recommend technologies that serve your business. R2 maintains trusted partnerships with Cisco, Palo Alto, Pure Storage, DellEMC, VMWare, Microsoft, Rubrik, and Arctic Wolf. These are not reseller relationships; they're built on real-world implementation experience. We evaluate every solution based on performance, security, scalability, and your specific needs. If it is not right for you, we will not suggest it.
What are we paying for with your Managed Service?
You're paying for a partner that will be a seamless extension of your IT team, delivering specialized expertise, proactive maintenance, and predictable support to provide you with peace of mind. You're investing in a strategic partnership that keeps your IT infrastructure stable and secure and aligns your existing IT operations with business goals. From full visibility and clear escalation paths to real reporting you can measure and trust, R2 provides the right people, processes, and platforms so your team can spend more time focused on the future, not on the fire drills.
How do you measure success?
We align key performance indicators such as system uptime, user satisfaction, security posture, infrastructure maturity, and ticket resolution times. These metrics help track progress and guide quarterly reviews, ensuring services continue to align with business goals.
What is your Managed Services onboarding process?
We follow the F3EAD model—Find, Fix, Finish, Exploit, Analyze, Disseminate. This means we start by understanding your environment, resolving immediate risks, completing onboarding tasks, identifying areas for improvement, analyzing impact, and sharing clear documentation. The result is a seamless, transparent handoff with no surprises.
What is SmartIT for enterprises?
SmartIT is R2’s flagship managed services solution tailored for mid-sized and enterprise clients. We spend time understanding how IT impacts your business, then act as an extension of your team. We participate in change control, vendor decisions, ongoing maintenance, and strategic engineering across cloud, security, networking, infrastructure, collaboration, and data center systems.
What services are included under R2's SmartIT?
SmartIT includes comprehensive coverage: proactive monitoring and maintenance of your data and data centers, dark-web monitoring, cost and compliance oversight via cloud-control tools, strategic design guidance, hosted services, change-control governance, and incident recovery. Essentially, all the layers needed to maintain and evolve a resilient IT environment.
How do you prevent minor issues from becoming major disruptions?
Our approach blends proactive and reactive support. We monitor every component of your environment, catch anomalies early, and remediate root causes, not just symptoms. This full-trail visibility and intelligent intervention help contain risks before they escalate into downtime.
What areas of infrastructure do you manage?
We manage the full stack of business IT environments, including campus and data center networking and Software-Defined networking, servers and virtualization, storage and converged infrastructure, data protection and disaster recovery, collaboration platforms, and both perimeter and endpoint security. We also extend support into cloud services such as Microsoft 365, Azure, AWS, backup as a service, and disaster recovery as a service.
Discover the impact we've had on our clients' success.
“At Embraer, we say that it's about the journey... and the journey is bringing value to the customers through excellence. I found R2 when I was searching for a company to do a readiness assessment for our data centers in South Florida. We were looking for a partner that was agile and had the maturity that we needed to help us deliver on these projects.”