Managed Services engineered by us, controlled by you.

Yes, we intentionally structured our Managed Services to support organizations of many sizes, including enterprises, with the ability to scale based on complexity. R2 is built to support varying level environments using multiple technologies in network, security, and cloud. Our Touch Model enables us to tailor our level of involvement based on your needs.

Our goal is to compliment your team by adding consistency, structure, and external perspective. Our team helps to close gaps, extend or enhance coverage after hours, provide specialized expertise, and offload routine tasks that distract your internal team from strategic initiatives. Through our F3EAD methodology, we bring tested processes, technical awareness from multiple environments, and a service model that adapts to how you work.

R2 brings certified engineering expertise across infrastructure, cloud, security, collaboration, and networking. These skills complement and extend bandwidth for internal teams. Our team includes specialists in Cisco, Palo Alto, Pure Storage, DellEMC, VMWare, Microsoft, Rubrik, and Arctic Wolf. We are not ticket-takers or generalists. We apply F3EAD, a methodology we adopted from the Special Ops forces to enhance service delivery. This proven methodology helps us identify issues early, resolve them faster, ensure proper issue closure, reduce recurring issues, and improve performance at every level of your environment.

We focus on doing what is right, and that’s not always what is easy or cheap, nor is it a simple answer. Our recommendations are made with care and based on what will serve your environment best.  Pricing is structured across multiple “Touch” levels, each level representing how deeply we integrate into your existing IT team and organization. Whether we’re your primary support partner or acting as an extension of your internal staff, the Touch Model gives you the flexibility to choose the right level of engagement for your needs, goals, and budget.

We support a broad range of enterprise technology but if we can’t support something at our level of execution, we’ll say so. Our team holds deep certifications and real-world experience across Cisco, Palo Alto, Pure Storage, DellEMC, VMWare, Microsoft, Rubrik, and Arctic Wolf.

We work with organizations that are growing, regulated, or just plain busy but rely on technology to keep everything moving. We don’t limit ourselves to a specific vertical because what really matters is whether we can help you get more out of your technology or not. Whether you're scaling fast or navigating complexity, we’re here to support you in the way that fits your team best. And if we’re not the right fit, we’ll tell you. We’re more focused on helping you succeed than adding another logo to our list.

Because working with R2 feels different. We build partnerships that flex around how your team works and we’re here to help your team succeed. We are customer-first and engineering-led, bringing deep technical expertise, a proven process, and commitment to improving how technology serves your organization. We support only technologies we believe in, and we’re upfront about whether we’re the right fit. If you’re looking for a team that’s transparent, experienced, and focused on your outcomes, because we care, then we are a fit.

Our Managed Services are designed to serve complex environments that need more than just Help Desk Services. If you're looking for help desk support, we may not be the right fit, and we’re okay with that. If you’re looking for partnership, strategy, and consistent delivery for your critical infrastructure, we should talk.

We only recommend technologies that serve your business. R2 maintains trusted partnerships with Cisco, Palo Alto, Pure Storage, DellEMC, VMWare, Microsoft, Rubrik, and Arctic Wolf. These are not reseller relationships but have been built on real-world implementation experience. We evaluate every solution based on performance, security, scalability, and your specific needs. If it is not right for you, we will not suggest it.

You're paying for a partner that will be a seamless extension of your IT team, delivering specialized expertise, proactive maintenance, and predictable support to provide you peace of mind. You're investing in a strategic partnership that ensures your IT infrastructure is stable, secure, and designed to make your existing IT operations aligned with business goals. From full visibility and clear escalation paths to real reporting you can measure and trust, R2 provides the right people, processes, and platforms so your team can spend more time focused on the future, not on the fire drills.

We align key performance indicators such as system uptime, user satisfaction, security posture, infrastructure maturity, and ticket resolution times. These metrics help track progress and guide quarterly reviews, ensuring services continue to align with business goals.

We follow the F3EAD model—Find, Fix, Finish, Exploit, Analyze, Disseminate. This means we start by understanding your environment, resolving immediate risks, completing onboarding tasks, identifying areas for improvement, analyzing impact, and sharing clear documentation. The result is a seamless, transparent handoff with no surprises.

SmartIT is R2’s flagship managed services solution tailored for mid-sized and enterprise clients. We spend time understanding how IT impacts your business, then act as an extension of your team. We participate in change control, vendor decisions, ongoing maintenance, and strategic engineering across cloud, security, networking, infrastructure, collaboration, and data center systems.

SmartIT includes comprehensive coverage: proactive monitoring and maintenance of your data and data centers, dark-web monitoring, cost and compliance oversight via cloud-control tools, strategic design guidance, hosted services, change-control governance, and incident recovery. Essentially, all the layers needed to maintain and evolve a resilient IT environment.

Our approach blends proactive and reactive support. We monitor every component of your environment, catch anomalies early, and remediate root causes, not just symptoms. This full-trail visibility and intelligent intervention help contain risks before they escalate into downtime.

We manage the full stack of business IT environments, including campus and data center networking and software defined networking, servers and virtualization, storage and converged infrastructure, data protection and disaster recovery, collaboration platforms, and both perimeter and endpoint security. We also extend support into cloud services such as Microsoft 365, Azure, AWS, backup as a service, and disaster recovery as a service.